- Shipping Information
- All furniture is shipped via freight carrier. They will only do curbside delivery so please make sure that you have appropriate man power to carry and inspect the furniture. Please be sure to inspect the pieces of furniture prior to signing off on it. Bella Bambino Inc. is not responsible for any damage that may have occurred during delivery. In house delivery is available at an additional charge. Please call for pricing and availability.
- Placing an Order
- Payment Options
- Shipping
- Order Tracking
- Return Policy
- Privacy Policy
- Back orders
- Clothing Sizing
- Linen Care
- Safety Information
How do I place my order?
Place the desired items in the shopping carriage. You can either continue shopping or check out.
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Can I order by phone?
Yes! Our toll free number is 1.866.407.0033.
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Is it safe to purchase with a credit card?
Yes! Bellabambinoinc.com uses Secure Sockets Layer (SSL) technology to ensure your credit transaction is processed securely.
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How do I know my order information is secure?
Protecting your order information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information.
To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
Some versions of browsers and some fire walls don't permit communication through secure servers like the ones we use to process orders at BellaBambinoInc.com. In that case, you'll be unable to connect to the server, which means you won't be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please call our toll free number, 1.866.407.0033.
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What Credit cards do you accept?
MASTERCARD, VISA AND AMEX
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Can I mail a check or money order?
Yes, Please call in your order and we will hold it until we receive the funds. However if we do not receive them in a week we will place the items back into inventory.
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Do I have to pay sales tax?
Only residence of Colorado will be required to pay sales tax.
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How much will shipping cost?
Shipping depends on where you are located and the size of the package. Shipping costs will be displayed on the checkout screen.
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What are the shipping options?
Items have individual shipping costs which are automatically added into the total. Bella Bambino ships non-furniture items via UPS Ground within the continental United States (this excludes Alaska, Hawaii, and Puerto Rico). You may request a faster UPS method; however, this may increase the shipping cost. All items with free shipping are shipped UPS Ground; if you request a faster UPS method, the shipping cost will be added to your total.
Bella Bambino ships all furniture orders via Ground Freight (this excludes Alaska, Hawaii, and Puerto Rico). Generally, these orders can be received in 2-3 days to 2-3 weeks. Drivers will contact you to arrange delivery of your items. Ground Freight will only deliver items to a physical address. Items are not unpacked or assembled. Please call Customer Service at 1-866-407-0033 for more detailed information regarding the shipment of your furniture orders.
Some companies will drop-ship items directly to you; some companies will only ship their items directly to retailers. Generally, drop-shipping adds to the cost of the item. Items that are drop-shipped cannot be returned. Please call Customer Service at 1-866-407-0033 for more detailed information concerning drop-shipping.
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Will you ship outside the US?
At this time we are not shipping outside the United States.
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If my order does not arrive in the time promised can I track it?
Yes, Please just call us and we will be happy to give you a status on your order. Please remember that some items take up to 12 weeks for delivery.
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What is your return policy?
Bella Bambino will gladly refund you if you return most unused items (exceptions are listed below) in their original condition within 30 days of purchase. Once the item is returned, you will be credited the amount you paid (this excluded any promotional discounts or shipping costs).
If the item is damaged, please call Customer Service at 1-866-407-0033 for further assistance and options regarding your order. If something didn’t fit quite right, you may exchange clothing for the same item in a different size. If you received the item as a gift and would like to return it, we will issue you store credit toward your next purchase.
Items you can’t return:
- Personalized or custom items
- Holiday items after the holiday
- Beauty and hygiene products
- Furniture
- Mattresses
- Drop-ship items
Bella Bambino reserves the right to apply additional terms. If you have a question if an item is non-returnable, please call Customer Service at 1-866-407-0033.
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How do I return an item?
Items must be returned in original condition and original packaging. Include your receipt with the item and circle the item(s) being returned.
You are responsible for the cost of return shipping unless the return is a result of an error. Bella Bambino cannot reimburse shipping cost without prior authorization; therefore, contact Customer Service at 1-866-407-0033 prior to returning items.
We strongly urge you to insure your package. This protects you in case the shipment is damaged or lost in transit. We can only credit you for returned items that are received in our warehouse.
Please address return packages to:
Bella Bambino Returns
123 N. College Ave.
Fort Collins, CO 80524
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Furniture Return Information
All furniture including cradles, cribs, beds, changing tables, dressers, chests, armoires, bookcases, chairs and ottomans, and custom-made products are non-returnable (unless damaged or incorrect upon receipt – see below). After ordering furniture pieces, you have 72 hours to cancel your order. After 72 hours, your order has been placed and is non-returnable.
Bella Bambino wants you to be completely satisfied with your purchase. Here are a few tips to follow before making your furniture selection.
- Always measure your space before ordering
- We provide specific information regarding dimensions, features, finishes, and hardware for each product
- Please call us if you have questions – we will help you make the right choice!
If the items arrives damaged or is not the item you ordered, please call Customer Service at 1-866-407-0033 within 30 days to arrange for a return or replacement. All returns must be unassembled and in the original packaging. After 30 days of delivery, we cannot accept returns on furniture for any reason; we will, however, send replacement parts for manufacturer defects outside the 30-day window.
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Personalized and Custom Items Return Information
Some of our items (monogrammed items, personalized plaques, stools and coat racks) are made especially for you and, therefore, cannot be cancelled or returned. In addition, because of the nature of these products, they may take a bit longer to get to you. If you have any questions about personalized and custom items, please call Customer Service 1-866-407-0033.
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Can I pre-order an out of stock item?
Some items you can others might not be available for some time if at all. Please phone us and we are happy you give you more detailed information (1.866.407.0033)
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Clothing Sizing
| 0-3 months |
8-14 lbs |
19-22 inches |
| 3-6 months |
14-18 lbs |
22-25 inches |
| 6-12 months |
18-22 lbs |
25-28 inches |
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Linen Care
Bella Bambino, Inc. bedding and moses basket item are washable and will last you a lifetime if the washing instructions are followed carefully. Please refer to the care instructions on each item however MOST of our products have the following instructions:
- Use a mild baby detergent (such as Dreft).
- Never pour detergent directly onto fabric.
- Remove the slipcovers on the bumper pads and Moses basket. The Poly inserts are not intended to be washed.
- Always use cold water and set the machine to the gentle cycle.
- Tumble dry low and remove promptly or lay flat to dry.
- If ironing is needed use the lowest setting on your iron.
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SAFETY INFORMATION:
- Normal Healthy infants should ALWAYS sleep on their backs unless otherwise advised by a pediatrician.
- Remove all pillows, quilts, comforters, and sheepskins. Pillow-like stuffed toys and other pillow like products from the crib.
- Do not overdress your baby. Consider using a sleeper or other sleep clothing as an alternative to any covering.
- Infants should always sleep in a crib, which meets currents ASTM standards.
- Choose a firm mattress that fits snuggly in your crib.
- ALWAYS use a crib sheet that fits securely onto the mattress and wraps around the mattress corners.
- Select bumper pads that fit around the entire crib and tie securely into place.
- Use bumper pads only until the child can pull up to a standing position. Then remove them so baby cannot use the pads to climb out of crib.
- Mobiles should also be removed when baby can pull himself or herself up.
- Never place infants to sleep on pillow. Sofa cushions, adult bed, waterbeds, beanbags or any other surface not specifically designed for infant sleep.
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MOSES BASKET SAFETY
- A moses basket is suitable for a child that cannot sit up or rollover by itself and cannot push itself up on its hands and knees. Maximum weight of a child is 15lbs.
- Never carry baby in basket by way of the handles. Always support the bottom of the basket to ensure baby's safety.
- Only place baskets on a firm, horizontal, level and dry surface.
The baskets are made of natural products and should be inspected regularly to ensure that there are no signs of damage. The basket should always be stored in a cool dry location.
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What kind of information does BellaBambinoInc.com collect?
We collect information, such as your name, e-mail and postal addresses, phone and credit card numbers, that you provide to us when you place an order. We also maintain a record of products in your shopping carriage and store a cookie on your computer that we use to find your items.
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How does BellaBambinoInc.com use my information?
When you make a purchase from BellaBambinoInc.com, we use your information to process your order. We will also send you e-mails to confirm your order and may need to contact you via phone, postal mail or e-mail if we have other questions regarding your order.
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Does BellaBambinoInc.com share my information with third parties?
No. We do not give your information out to any third parties.
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How do I remove my information from e-mail, phone and postal mailing lists?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us or our affiliated brands, either through e-mail, postal mail or by phone or if you do not want us to use your information to enhance your shopping experience, please let us know by calling us at 1.866.407.0033 or send us an email: . Please be sure to include your e-mail address, full name and password.
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How does BellaBambinoInc.com protect kids' privacy?
Like you, we at BellaBambinoInc.com are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we receive actual knowledge that a subscriber to BellaBambinoInc.com is under the age of 13, we will remove all personally identifiable information about that person from our files.
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What are cookies? How does BellaBambinoInc.com use cookies on its site?
A cookie is a small data file that web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information, such as a unique user ID that web sites use to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.
We use cookies in order to improve your shopping experience. Cookies enable us to keep track of your order as you shop on our site.
You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognize you as a registered user.
For our customers using Internet Explorer 6.0
If you are shopping on BellaBambinoInc.com using Internet Explorer 6.0 and are having difficulty accessing the site, please check your privacy settings in your browser and set them to "Medium". If you do not wish to change your privacy settings to "Medium" and you are currently using the "Medium High" or "High" settings, you may choose to override your current cookie handling practices for individual sites that you specify. Please click here for instructions. As always, you can place your order by phone at 1.866.407.0033
To change your privacy settings to "Medium": Select "Internet Options" from the "Tools" Menu. Click the "Privacy" Tab. Set the Privacy Slider to "Medium." Click "OK."
To override your current cookie handling practices for individual sites: Select "Internet Options" from the "Tools" Menu. Click on the "Edit" button in the "Override cookie handling for individual web sites" section. This will open the "Per Site Privacy Actions" dialogue box. Type "www.BellaBambinoInc.com" in the "Address of Web site" box. Click the "Allow" button. Click the "OK" button, then close the "Per Site Privacy Actions" dialogue box. Click the "OK" button to close the "Internet Options" dialogue box and apply your changes.
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